Refund Policy

At Glowthic Digital, customer satisfaction is our priority. Due to the digital nature of our products, we have outlined the following refund policy to ensure transparency and clarity.

1. Refund Eligibility

Refunds are only offered under the following circumstances:

Duplicate Purchases: If you accidentally purchase the same product twice.

Technical Issues: If you are unable to access or download a purchased product due to a technical problem caused by Glowthic Digital.

2. Non-Refundable Situations

Refunds will not be issued for:

Change of mind after purchase.

Failure to read the product description before purchasing.

Inability to use the product due to lack of required software, device compatibility, or internet access.

Any issues caused by third-party platforms or services.

3. Refund Request Process

To request a refund, follow these steps:

Submit a Request: Email our support team at support@glowthicdigital.com with the subject line “Refund Request.”

Provide Details: Include the following in your email:

Order ID or receipt number

The product purchased

A detailed description of the issue

Review Process: Our team will review your request within 5 business days and respond with the outcome.

4. Resolution Options

If your refund request is approved, you can choose one of the following:

Refund to Original Payment Method: The refund will be processed back to the payment method used at the time of purchase. Please allow 5-10 business days for the funds to appear, depending on your financial institution.

Exchange: You may opt to exchange the product for another of equal value.

5. Digital Product Disclaimer

All digital products sold by Glowthic Digital are delivered electronically. Once a product is downloaded or accessed, it cannot be “returned.” Refunds are only granted under the specific scenarios outlined in this policy.

6. Contact Us

If you have any questions or concerns about our refund policy, please contact us:

Email:
Phone: +234
Address: